7-Day Refund Policy
We want you to be happy with Nova. If it isn't the right fit, you can request a full refund within 7 days of your initial subscription purchase. This policy explains who's eligible, how to request a refund, how long it takes, and the limited cases where a refund may be declined.
Eligibility
You're eligible for a refund if you request it within 7 days of your first subscription payment. The refund applies to the initial purchase of a new subscription. Renewals may be handled case by case; cancelling before a renewal date prevents the next charge.
How to Request a Refund
Email joydeep@novaosconsulting.com from the address associated with your account, with the subject "Refund request". Include your account email and, if available, your order or transaction reference. That's all we need to get started.
Processing Timeline
We aim to review refund requests within 2 business days. Once approved, refunds are issued to your original payment method. Depending on your bank or payment provider, it can take a further 5 to 10 business days for the funds to appear.
When Refunds May Be Denied
To keep the policy fair for everyone, a refund may be declined in cases of:
- Fraud or unauthorised payment activity;
- Abuse of the Software or violation of our Terms of Service;
- Repeated refund requests or a pattern of purchasing and refunding;
- Requests made after the 7 days window has passed.
If a request falls outside the policy, we'll explain why and, where we can, suggest an alternative.
Contact Information
Contact us
Questions about this document? Reach out and we'll help.